Self Return

How to Start a Return:

Fill out form below
Enter your order number and the email address used at checkout
Select the item(s) you wish to return and choose the reason
Submit your request

Once your return is approved, you’ll receive detailed instructions. _{*Please make sure to return items in their original condition and packaging}

Important Notes:

You have 14 days from the date your return is approved to ship the item back
Return requests must be submitted within 14 days of receiving your order
A 4% restocking fee will be deducted from your refund
Custom or personalized items are not eligible for return unless they arrive damaged or defective
Refunds are issued once returned items are received and inspected
Original shipping charges are non-refundable
We do not accept partial returns—the entire order must be returned, including any add-ons such as magnets, care instructions, packaging inserts, or promotional gifts
All returned items must be in unused, original condition

After Form Submission!

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

Approval

If approved, you’ll be refunded the cost of the item returned to your original payment method, once we receive the item.

The customer is responsible for the shipping cost, customers can purchase their own shipping label or if needed the shop can provide one to which the shipping cost will be deducted from your refund, if provided by Kreative Kreationz, we will always use USPS Ground Advantage.
Your refund will be on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Due to the fact that we do not charge for initial shipping, we will not pay for shipping on a returned item. The customer is responsible for shipping and a 4% restocking fee.

If more than 7 business days have passed since we’ve approved your return, please contact us at [email protected]

To be eligible for a return, you must provide a reason for the return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase (order number).

To start a return, we strongly recommend the self service option mentioned above.
Or you can contact us at [email protected].

Exceptions / non-returnable items:

Certain types of items cannot be returned, like digital downloads, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
We do not issue refunds on orders that confirmed as shipped. We are not responsible once we have shipped your order

Undeliverable Packages

We offer free shipping on all orders; however, if a package is returned to us due to an undeliverable or incorrect address provided at checkout, and the order was shipped to the address exactly as entered, the customer will be responsible for a 10% restocking fee. Please ensure your shipping details are accurate when placing your order. If you’d like the item reshipped, additional shipping charges will apply.